State-run insurer starts claims program with Home Depot

Louisiana Citizens Property Insurance Corp. will connect its policyholders with experienced, licensed and insured local contractors in a program with The Home Depot.

The free and optional Property Pro-Net service is designed to streamline the traditional claims-adjusting and repair process, according to the state’s property insurer of last resort. Network contractors will work with Citizens to estimate repair costs. Work can usually begin within a matter of days. Citizens customers also have the option of going to a Home Depot to select materials for the repairs.

The idea is to make property repairs quicker, easier and hassle-free, said Quin Netzel, Citizens’ chief claims officer.

When a homeowner uses the service, a certified contractor, who is prequalified, is sent out within hours of a loss to provide emergency services for roof repairs, board-up and water removal. Once a policyholder pays his or her deductible, Citizens pays the contractor directly for the covered repairs.

Property Pro-Net contractors are required to pass background checks, financial strength analysis, license verification and meet required levels of insurance. The service — at ProNet.LaCitizens.com — offers a two-year warranty on the contractors’ workmanship and labor.