State-run insurer starts claims program with Home Depot State-run insurer starts claims program with Home Depot Advocate staff report May 10, 2014 Comments Louisiana Citizens Property Insurance Corp. will connect its policyholders with experienced, licensed and insured local contractors in a program with The Home Depot. The free and optional Property Pro-Net service is designed to streamline the traditional claims-adjusting and repair process, according to the state’s property insurer of last resort. Network contractors will work with Citizens to estimate repair costs. Work can usually begin within a matter of days. Citizens customers also have the option of going to a Home Depot to select materials for the repairs. The idea is to make property repairs quicker, easier and hassle-free, said Quin Netzel, Citizens’ chief claims officer. When a homeowner uses the service, a certified contractor, who is prequalified, is sent out within hours of a loss to provide emergency services for roof repairs, board-up and water removal. Once a policyholder pays his or her deductible, Citizens pays the contractor directly for the covered repairs. Property Pro-Net contractors are required to pass background checks, financial strength analysis, license verification and meet required levels of insurance. The service — at ProNet.LaCitizens.com — offers a two-year warranty on the contractors’ workmanship and labor.