BIRMINGHAM, Ala . — Alabama-based Regions Bank is apologizing to customers for letting its website registration lapse, a problem that’s still
affecting online banking for customers.
The bank posted a video on its Facebook page with an explanation of the problem, which developed Monday.
Some customers were complaining Wednesday that they still couldn’t get into their accounts.
The video says Regions failed to renew the domain name registration for its website, Regions.com, which resulted in the pages going blank. Chris Cox, head of e-business for the bank, said the mistake was a simple, but big one.
Cox said the bank updated the registration and is asking Internet providers to update their computers so customers can see the page again.
Regions has 1,700 branches in 16 states in the South, Midwest and Texas.