Advocate seeing high call volume

Response to The Advocate’s expansion into the New Orleans area has been overwhelming.

So many New Orleans area people called to subscribe that they initially overwhelmed The Advocate circulation department’s phone system.

The Advocate has contracted with a call center to help process incoming circulation calls, but the volume remains high.

As a result, some callers — both current customers as well as potential New Orleans subscribers — are experiencing long wait times.

The Advocate is trying to speed up handling of all calls to its customer service and apologizes for any inconvenience to new or existing subscribers.

Comments

1) Comment by CountryBoysCanSurvive - 28/09/2012

The Advocate should just cut it'd losses and just shut down. The other day I called to report NO PAPER delivered and stayed on hold 30 min only to hear "Due to high call volume please call back later"