Agencies have computer issues Agencies have computer issues Marsha Shuler| Capitol news bureau July 24, 2013 Comments Computer-related issues at two state agencies caused headaches for Louisiana residents in recent days. A computer glitch at the state Department of Revenue led to some taxpayers getting erroneous notices that there was a problem with their 2009 state tax return. About 2,300 taxpayers got the notices in error, said Douglas Baker, a press secretary at the Department of Revenue. “It’s been corrected. We are correcting them one-by-one,” he said. At the Louisiana Workforce Commission, some businesses had trouble paying their quarterly state unemployment taxes electronically. “They did a system check. It is functioning properly,” said Tom Guarisco, a spokesman for the Louisiana Workforce Commission. The difficulties stemmed from a sudden spurt of people accustomed to filing paper reports trying to access the electronic system that all businesses must use beginning in 2014, Guarisco said. Two notices recently went out to the 30,000 businesses that are not participating urging them to “log-on and register” to start filing the unemployment taxes electronically, he said. Baker and Guarisco said the agencies are working with the taxpayers to resolve problems they have encountered. Employers experiencing technical difficulties trying to file unemployment insurance taxes or quarterly wage reports online may call: (225) 342-0210 or (225) 326-6999, Guarisco said. Revenue sent a memo to the Louisiana Certified Public Accountants alerting the group involving 2009 tax notices on which “incorrect assessments were made regarding Schedule H and Schedule E data.” “No action will be taken on any account that is deemed to be in error. All affected taxpayers will receive a written notice clearing their account once a determination of error is made or a liability reversed,” according to the memo. Some 16,000 notices went out to taxpayers of which about 2,300 were in error, Baker said. The computer glitch occurred as Revenue was matching federal tax return data with state tax returns submitted by the filer. “There’s comparisons going on all the time,” Baker said. Baker said a mistake involved itemized deductions relating to retirement income and federal tax credits.